Getting started
I cannot sign in
Get back into Teamsheet when the password, email, or sign-in code is not working.
How to do it
- Confirm you are using the correct email address.
- Check your password, including capitals.
- Reset your password from the sign-in screen if you need to.
- If you use Apple or Google, try that provider again. If you also set a password, you can sign in with email instead.
- If you turned on two-factor authentication, enter the code from your authenticator app, or a backup code, after your password.
Good to know
If the account is new, open the latest Teamsheet confirmation email. After you confirm, the sign-in page tells you the email is verified and signs you in when it can. Search your inbox and spam folder if the message is not there.
If you turned on 2FA in Security (open Account), email and password sign-in asks for a 6-digit authenticator code. You can also use a one-time backup code from when you set it up. If you lose both, contact support from your account email.
If you are still blocked, email support@teamsheet.app from the account email address. Include the email you use for Teamsheet, what you see on screen, and roughly when it started.